Satisfied or Reimbursed
You want to request an exchange
You have 30 days from receipt of your order to make your exchange request. You will only be responsible for the shipping costs of the package. Your request must be made via the withdrawal form available in your account danielgerard.lu/ my orders.
Your order can only be exchanged once.
As soon as we receive the product to be exchanged, we will contact you to inform you and we will proceed with the exchange, either by shipping the new product, according to its availability, or by issuing a voucher valid for 1 year from the date of issue in our online store https://www.danielgerard.lu/
You choose to request a refund
You have 14 firm days from receipt of your order to submit your refund request. You will only be responsible for the shipping costs of the package. Your request must be made via the withdrawal form available in your account danielgerard.lu/mes orders.
As soon as we receive your package from our danielgerard.lu team, we will process your refund request as soon as possible.
If you have any questions prior to requesting a refund, please contact us on +352 2 451 30 55 or by email at contact@danielgerard.lu, we'll let you know what to do.